Resources

• Account executives (PDF)
• Account executives map (PDF)
• Complaints, disputes, and appeals
• Credentialing
• Disclosure of Ownership and Controlling Interest Statement (PDF)
• Electronic funds, remittance, and data interchange
• Quality performance specialist map (PDF)

• Adverse incident reporting (PDF)
• Primary care provider reassignment guidelines (PDF)
• Provider complaint and dispute processing and resolution policy (PDF)
• Continuity for behavioral healthcare & care coordination with primary care and behavioral health providers (PDF)
• Continuity of care (PDF)
• AmeriHealth Caritas Louisiana enrollee PCP reassignment dispute process (PDF)
• Performance quality monitoring plan (PDF)

• Bright Futures periodicity schedule (EPSDT) (PDF)
• Clinical policies
• Clinical practice guidelines (PDF)
• Flu information
• Hepatitis C algorithm (PDF)
• Hepatitis C guidance (PDF)
• Long Acting Reversible Contraceptives (LARCs) Billing and Ordering Guide (PDF)
• Opioid overdose prevention
• Women's health

• ADHD toolkit
• Behavioral health provider reference guide (PDF)
• Behavioral health provider toolkit (PDF)
• Cancer screening provider toolkit (PDF)
• Claim filing instructions (PDF)
• EPSDT provider toolkit (PDF)
• Fluoride varnish provider toolkit (PDF)
• HEDIS playbook (PDF)
• HEDIS tip sheet: Timeliness of Prenatal Care (PDF)
• HEDIS tip sheet: Postpartum Care (PDF)
• How to Navigate Louisiana's Complex Systems to Find the Supports and Services That You Need (PDF)
• Marketing guidelines
• NantHealth/Navinet: How to Inquire About an Authorization
• Provider handbook
• Provider manual updates (PDF)
• Provider reference guide (PDF)
• Reducing Disparities in the Management of Hypertension in African American Patients (PDF)
• Sexually Transmitted Infections (STI) provider toolkit  (PDF)
• TeleECHO™ Integrated Health Care Clinic Participant Guide (PDF)

• Care at Home — In Lieu Of policy (PDF)
• Chiropractic Services for Adults — In Lieu Of policy (PDF)
• Doula Services for Pregnant and Postpartum Individuals — In Lieu Of policy (PDF)
• Hospital-Based Care Coordination of Pregnant and Postpartum Individuals with Substance Use Disorder (SUD) and Newborns  — In Lieu Of policy (PDF)
• Outpatient Lactation Support — In Lieu Of policy (PDF)
• Remote Patient Monitoring — In Lieu Of policy (PDF)

• Member rights and responsibilities
• Medicaid Recipient Insurance Update without Medicare (PDF)
• Medicaid Recipient Insurance Update with Medicare (PDF)

• COMPASS program guide (PDF)
• Cultural competency and language services
• HIPAA information
• Integrated health care management (PDF)
• Patient Centered Medical Homes (PCMH)
• Provider Advisory Council (PAC)
• PerformPlus® programs
• PerformPlus® True Care Behavioral Health Manual (PDF)

• HEDIS and Care Gaps
• Coding Spotlights

View our reimbursement policies here.

• Assessment of new and emerging medical treatments and technology (PDF)
• Concurrent review (PDF)
• Member transition of care continuity of care (PDF)
• Covered benefits and services (PDF)
• Prior authorization of non-participating providers (PDF)
• Post-service review (PDF)
• Decision response time (PDF)